AI chat · Online orders · Website

The questions customers ask at midnight
shouldn't wait until morning.

Give the AI your menu, price list and FAQ. It answers only from what you gave it, and hands the conversation to you — in your own words — when it doesn't know. Your website and your orders live in the same dashboard.

No credit card for the free plan. Already have a website? Paste one line of code and it works there too.

89% of conversations the AI closes on its own Across 655 real conversations where nobody asked for a person
56 min from sign-up to a live site, fastest so far Built by the shop owner, not by us
17 sites open for business The ones below — click through and look

Today

  • —The same question, answered seven times a day
  • —A message at 10 pm, seen the next morning
  • —Orders scattered across chat threads and a spreadsheet

With Bancheng

  • →The AI answers from your data and only calls you when it can't
  • →Midnight questions get an answer on the spot
  • →Orders, stock and tracking numbers on one screen

Two real questions

It answers what it knows,
and doesn't invent what it can't see

This is the assistant on one of our demo sites, a Hakka restaurant (fictional), answering from its own knowledge base. On the left it's asked a price and finds it; on the right it's asked whether there's a table tonight — it can't see bookings, so it sends the guest to the reservation page instead of guessing.

The demo is in Traditional Chinese. The assistant replies in whatever language your customer writes in.

Try asking it yourself → (chat bubble, bottom right)

The AI assistant answers how much a set menu for ten costs: NT$6,200 for nine dishes, soup, dessert and fruit, and reminds the guest to order a day ahead
A price question: answered from the knowledge base, with a reminder to book a day ahead.
A guest asks whether there is a table on Saturday night; the assistant says it cannot see bookings and points to the online reservation page
Is there a table tonight? It can't see that, so it points to the booking page.

AI customer service

It only says what you taught it

Upload a menu or a manual, or paste some text. The AI answers from that content; when it can't find the answer it declines in the words you chose and hands the chat to a person — instead of making something up you'll have to apologise for later.

Knowledge

Your data, not the internet's

Import PDFs, text or your existing web pages. Answers come only from there, and edits take effect on the next reply.

Voice

You set the tone and the "I don't know"

Friendly, professional or upbeat — and exactly what it says when it can't find something. That sentence shapes how customers feel about you.

Handoff

A person takes over when needed

You see the whole conversation in the dashboard. Once you reply, the AI steps back; if you go quiet, it picks the chat back up.

Channels

Your website, LINE, Messenger and Instagram

One line of script on any website; connect your own LINE Official Account, Facebook Page and Instagram DMs. One knowledge base, one inbox for handoffs.

Languages

Replies in your customer's language

Customers write in English, Japanese or Thai and get an answer in the same language — from the same knowledge base.

Team

A login for each agent

Every reply records who wrote it. When someone leaves, disable their login — no need to change your own password.

Orders and payments

Money goes straight to your account

Connect your own Stripe account and you're taking payments. The payment provider pays you directly; the money never passes through us, and the system has no way to route it anywhere else. In Taiwan, ECPay and NewebPay work the same way.

Prefer no card fees at all? Turn on bank transfer only: the customer pays and reports the last digits of their account, and you mark the order paid once it shows up.

We take no commission. Whether you sell ten thousand or ten million this month, you pay us the same flat fee. Many shop platforms take another 1.5–2% of sales on top — on US$15,000 a month, that's US$225–300 every month.

Products

Variants, quantities, stock

Up to three option axes per product (size × colour × material), each combination with its own price and stock. Stock can be unlimited for made-to-order shops.

Orders

From placed to delivered

Every status change is logged, cancellations return stock automatically, and tracking numbers live on the same page.

Promotions

Coupons, bundles, add-ons

Limit a coupon to certain products or categories, price a set of items together, suggest add-ons at checkout. They stack — the same dollar is never discounted twice.

Shipping

Your own carriers, with tracking

Name the courier you already use and add its tracking page. After shipping, post updates — in transit, out for delivery, delivered — and customers follow along on their order page.

Members

Tiers, member prices, store credit

Customers move up a tier as they spend and see their price on the product page, not as a surprise at checkout. Issue store credit with an expiry date for refunds or rewards.

Quotes

Useful even without a catalogue

Service businesses can run on enquiry forms alone, with your own questions — event date, floor area, number of guests.

Website

Your storefront, included

Not an add-on — it comes with everything else. Pick a layout, arrange sections, save and you're live. Desktop and mobile layouts are set separately, so nothing gets squashed on a phone.

Multilingual

One site, several languages

Each language gets its own URLs and hreflang tags, so search engines index them separately. Write translations yourself or let AI draft them — and the assistant links to the right language version.

Sections

24 section types to mix

Team, reviews, price lists, timelines, maps, galleries… use the same one as many times as you like.

Domain

Your own address

Point your domain at us; HTTPS certificates are issued and renewed automatically. Moving from another platform? Redirect the old URLs and keep your rankings.

SEO

The technical part is done for you

Titles, descriptions, canonical URLs, sitemaps, structured data and instant indexing notifications — from day one, no plugins. Details →

Translation

Chat with customers you can't read

After you take over a chat, switch on two-way translation: their messages arrive in your language and your replies go out in theirs.

Your data

Take it all with you, any time

Products, orders, conversations and knowledge export to CSV that opens in Excel. If you ever leave, you don't have to ask us for anything.

Blog

The questions customers ask become your next articles

  1. A customer asks, the AI can't answerWe log it — it's something your content doesn't cover yet.
  2. The dashboard lists them by how often they're askedNo guessing what to write about; customers already told you.
  3. One click, and AI drafts an article from your dataPrices, times and items come from what you entered, nothing invented.
  4. You edit and publish; the assistant learns itNext time someone asks, it has the answer.

This loop only works when the website and the assistant are one system — which is the main thing that sets us apart.

Demo sites

See a finished site for your kind of business

These are fictional businesses we built to show what a site looks like with real content. They're in Traditional Chinese — open the chat bubble and ask in English; it answers in English.

Real businesses

Customers already open for business

Some moved their whole website and shop here; others only added the assistant to the site they already had. Both work — it depends on what you're missing.

Whole site here

新潮科技有限公司

A maker of advertising displays, digital signage and LCD screens. Their website, shop, blog and assistant all run on this system, under their own domain.

  • 129 products
  • 43 articles
  • 2 languages, one set of content
  • 19" to 70" displays: standalone, Android, Windows and interactive touch models
  • Installation case studies written up as articles, so buyers can see real setups before choosing
  • Member login, order tracking and return policy all on the site
  • The assistant knows their catalogue — ask "what do you have over 50 inches?" and it lists actual models
www.lwz3c.com
Brand site + shop

耐特@NET電視館

A Taiwan-made LCD TV brand. 32" to 65" sets are sold at listed prices; commercial displays, touch screens and video walls go through quotes. Website, shop and assistant on this system, under their own domain.

  • 10 products
  • Every TV is priced, with the two-year warranty shown on the product
  • Commercial displays, touch screens and video walls each have a page for quote requests
  • Buying and installation guides, warranty and spec downloads all on the site
  • The assistant knows the catalogue — ask "how much is the 55-inch?" and it lists the models, prices and links
nettv.tw
Appliance store, own domain

Shang Ding Electric

An appliance store in Taichung that sells, repairs, installs and relocates appliances. Its customers come looking for something specific, so the header works like a superstore: a big search box and menus by category and by brand.

  • 3 products
  • 83 articles
  • Browse fridges by brand, or a brand by product type
  • Brands not yet listed open straight to a LINE enquiry and a phone number
  • A "Contact" menu at the top with LINE, phone, Facebook page and store directions
  • The assistant knows which brands each category carries — ask "do you sell Hitachi fridges?" and it answers, leaving quotes to LINE
sde.tw
Assistant only

FLYMON

Hardware for Pokémon GO players. They built their own website and didn't change a word — they pasted one embed code, and a chat assistant that knows their products appeared in the corner.

  • No migration, no new domain, no layout changes
  • The knowledge base is maintained in our dashboard; their website is untouched
  • Questions it can't answer go to a person, and a webhook feeds their own notification channel
flymonpro.com

These are live sites (in Chinese) — the assistant in the corner of each one will answer you in English.

Plans

Start free, upgrade when you need to

Your quota runs a month from your own sign-up date, not the first of the month. No contracts; change or cancel any time. Prices in US dollars are a guide — plans are billed in New Taiwan dollars at the amount shown.

Free

Free
  • ✓ AI assistant: 100 conversations / month
  • ✓ AI replies on LINE, Messenger and Instagram
  • ✓Website, blog and page editor
  • ✓ 3 website pages
  • ✓ 3 knowledge documents of up to 5,000 characters
  • ✓1 team member
  • ✓1 GB image storage
  • —Your own domain with HTTPS
  • — Online booking: open slots, self-service, closes when full
  • — Shop: categories, search, variants, stock, coupons
  • — Order tracking, returns, product reviews
  • — Your own carriers with tracking updates; in Taiwan, convenience-store pickup and cash on delivery
  • — Excel product import and export, printable pick lists
  • ✓ 30 blog posts / month, with comments
  • ✓SEO tools and search visibility check-up
  • — Custom SEO keyword tracking
  • ✓Newsletter list, full data export
  • —Blog posts become assistant knowledge automatically
  • — No AI drafting
  • —Remove "Made with Bancheng" from the footer
Start free

Basic

US$12 / month

Billed as NT$399 / month. Early-bird price, kept for as long as you stay subscribed. Yearly: US$125 (NT$3,990) — two months free.

  • ✓ AI assistant: 1,000 conversations / month
  • ✓ AI replies on LINE, Messenger and Instagram
  • ✓Website, blog and page editor
  • ✓ Unlimited pages
  • ✓ 60 knowledge documents of up to 10,000 characters
  • ✓3 team members
  • ✓10 GB image storage
  • ✓Your own domain with HTTPS
  • ✓ Online booking: open slots, self-service, closes when full
  • — Shop: categories, search, variants, stock, coupons
  • — Order tracking, returns, product reviews
  • — Your own carriers with tracking updates; in Taiwan, convenience-store pickup and cash on delivery
  • — Excel product import and export, printable pick lists
  • ✓ Unlimited blog posts, with comments
  • ✓SEO tools and search visibility check-up
  • — Custom SEO keyword tracking
  • ✓Newsletter list, full data export
  • ✓Blog posts become assistant knowledge automatically
  • ✓ 100 AI drafts / month
  • ✓Remove "Made with Bancheng" from the footer
Choose Basic

Enterprise

Contact us

Quoted to your needs — email us.

  • ✓ AI assistant: 10,000 conversations / month
  • ✓ AI replies on LINE, Messenger and Instagram
  • ✓Website, blog and page editor
  • ✓ Unlimited pages
  • ✓ 2,500 knowledge documents of up to 50,000 characters
  • ✓50 team members
  • ✓100 GB image storage
  • ✓Your own domain with HTTPS
  • ✓ Online booking: open slots, self-service, closes when full
  • ✓ Shop: categories, search, variants, stock, coupons
  • ✓ Order tracking, returns, product reviews
  • ✓ Your own carriers with tracking updates; in Taiwan, convenience-store pickup and cash on delivery
  • ✓ Excel product import and export, printable pick lists
  • ✓ Unlimited blog posts, with comments
  • ✓SEO tools and search visibility check-up
  • ✓ Track 20 SEO keywords of your choice
  • ✓Newsletter list, full data export
  • ✓Blog posts become assistant knowledge automatically
  • ✓ 2,000 AI drafts / month
  • ✓Remove "Made with Bancheng" from the footer
Contact us

FAQ

What you'll probably ask

Will the AI make things up and leave me apologising to customers?

It answers only from the material you upload. When it can't find something, it declines in the words you set and suggests talking to a person, instead of inventing an answer. You can take over any conversation from the dashboard.

I already have a website. Can I still use it?

Yes — that's how many people start. Paste one line of code into your existing site and the chat bubble appears; nothing else changes. You can move the whole site over later if you want.

Does customers' money go through your account?

No. You connect your own Stripe account (or ECPay/NewebPay in Taiwan) and the provider pays you directly. The system can't route a payment to anyone else.

What happens when I run out of conversations?

The assistant pauses automatic replies; visitors' questions still land in your dashboard where you can answer them. Your quota resets on your own billing date, not the first of the month, and we contact you before you get close.

I can't code at all. Can I really set this up myself?

Yes. The dashboard is mostly "upload your material, pick a layout, fill in your content" — about as hard as editing a document. If you get stuck, email us and we'll look at it with you.

Is my data mine? Can I take it with me?

It's yours. Products, orders, conversations and knowledge all download as CSV files that open in Excel, and your custom domain stays yours to point anywhere.

Beyond the platform

Need an app? We build those too

Bancheng is made by Bancheng Network, a Taiwanese software studio with fifteen years of Android and ten years of iOS development and more than sixty shipped projects — from clinics and fleets to listed companies. When the platform covers what you need, use it yourself; when it doesn't, talk to the same people.

Mobile apps

iOS and Android

Native development, store submission and ongoing maintenance — memberships, push notifications, payments, maps, camera and scanning.

Integration

Connect what you already use

POS, ERP, an existing member database, Bluetooth and IoT devices, third-party APIs. Your website is already here, so there's no third party to coordinate.

Custom features

Built into your site

The one thing your business needs and the platform lacks can be built straight into your site — no need to move for a single feature.

You get a timeline and a quote after a short requirements call — usually within three to five business days, with nothing to sign first.