RHEON Service Locations in Taiwan: The Branch Office and Inquiry Contact
Does RHEON Have a Branch in Taiwan?
Yes. According to the global locations page on RHEON's Asia-Pacific website, there is one location in Taiwan:
- Name: RHEON AUTOMATIC MACHINERY CO., LTD. TAIWAN BRANCH (レオン自動機台灣分公司)
- Address: 5F, No. 118, Xinhu 1st Road, Neihu District, Taipei City
- Phone: 02-2792-3525
- Type: Designated on the website as a "Service Office"
The same page also lists a Shanghai office, likewise a service office.
Who Do You Contact to Buy a New Machine from the Manufacturer?
Next to the Taiwan and Shanghai locations, RHEON's Asia-Pacific website notes that inquiries about machines should be directed to RHEON ASIA. According to the website:
- RHEON ASIA: Located within the headquarters in Utsunomiya, Tochigi Prefecture, Japan; phone +81-28-665-7062.
In other words, to buy a new machine from the manufacturer or request a catalog or quote, the official route is to contact RHEON ASIA, while the Taiwan branch focuses on service. The contact information above is based on the website at the time of writing (October 2026); before getting in touch, we recommend checking RHEON's website again for the latest information.
What Services Does the Manufacturer Provide?
The service section of RHEON's Japanese website is divided into two categories:
- Technical services: Pre-installation technical consultation, operating guidance during installation, support through to mass production, information on standard and new products, and quality improvement, test production, and operator training in the Solution Center's test kitchen.
- Maintenance services: Repair of breakdowns and abnormalities and maintenance guidance; paid periodic inspections, overhauls, and maintenance training on mechanical and electrical systems.
The scope available from overseas locations may differ from Japan; please confirm the specifics directly with the manufacturer.
What to Prepare When Seeking RHEON Repairs
Whichever repair contact you go to, having this information ready will make communication much faster:
- The model, serial number, and year of manufacture from the machine's nameplate.
- The fault symptoms: when it happens, whether there are unusual noises, and any error messages.
- Photos of the faulty area and parts.
- The products and ingredients currently in production.
- The machine's location and power specifications.
If you are not sure which model it is, first compare it against Common Older RHEON Models and The KASEIJIN Series.
Safety Reminder
While waiting for repairs, do not disassemble the electrical control box yourself or inspect it while it is live. Before any disassembly, stop the machine, cut the power, and apply lockout/tagout according to factory rules.
Dong-Yih's Machines
Dong-Yih Machinery manufactures models in Tainan including the DY-201 Automatic Steamed Bun and Mantou Machine and the DY-528MS/DY-528M dividing machines. To find out whether they suit your product, call us at 06-257-4644 or leave a message on our Contact page.
FAQ
Q: Does RHEON have a branch in Taiwan?
A: Yes. RHEON's website lists a Taiwan branch at 5F, No. 118, Xinhu 1st Road, Neihu District, Taipei City, phone 02-2792-3525, designated as a service office.
Q: Who do I contact to buy a new RHEON machine?
A: RHEON's website states that machine inquiries should go to RHEON ASIA (Utsunomiya, Japan); the Taiwan branch focuses on service.