Returns Policy

7-day cooling-off period

Under Article 19 of the Consumer Protection Act of Taiwan (R.O.C.), you may return the goods or cancel the contract within 7 days of receiving them. You do not need to give a reason, and you will not be charged any fee or cost for doing so.

This is a cooling-off period, not a free trial. Returned goods should be complete, including the packaging, accessories and any free gifts.

When the cooling-off period does not apply

Under Taiwan's Regulations Governing the Reasonable Exceptions to the Application of Rescission Rights in Distance Sales, the 7-day cooling-off period does not apply to:

• Perishable goods, goods with a short shelf life, or goods that will soon reach their expiry date after delivery
• Goods made to your specifications
• Personal hygiene products that have been unsealed
• Newspapers, periodicals or magazines

If any product we sell falls into one of these categories, this is stated in the product description.

How to request a return

Go to "My orders", enter your order number and the phone number or email address you used at checkout, find your order and choose to request a return, with a short note on the reason. We will contact you to arrange how the item is sent back.

Refunds

Once we receive the returned goods and confirm everything is in order, we refund you through your original payment method. For card payments, the time it takes for the refund to appear depends on your card issuer.

Damaged or incorrect items

If anything arrives damaged, missing or different from what you ordered, please contact us as soon as possible at the contact details listed on this site. This is not limited to the cooling-off period.